濟南富力凱悅酒店-住客評論

Guest（Family） 2025-11-01
We booked the Kangyi Connecting Family Room, and it was an excellent choice for a family group. Check-in was smooth, and the hotel generously allowed us to check in early. Even when one of the two rooms wasn’t ready yet, they let us safely leave our luggage so we could head out and tour the city without hassle. The front desk staff speak English, which made everything straightforward. Both rooms were very clean, spacious, and the beds were extremely comfortable. The twin room even had a bath tub, while the other room was thoughtfully designed for older guests or wheelchair users, with supportive handles in the bathroom — a detail we appreciated. The Wi-Fi is fast, and the breakfast buffet at the restaurant offered a convenient start to the day. One of the highlights was that the hotel kindly allowed us a late checkout, which was incredibly helpful since our train ride was scheduled for later in the afternoon. This flexibility made our stay even more comfortable. Overall, a great hotel for families looking for convenience, comfort, and dependable service. I would definitely stay here again.
酒店回復：
Dear guest,Thank you for your wonderful review! We are thrilled to hear that you and your family enjoyed your stay in the Kangyi Connecting Room.Thank you for your kind words about the room's comfort, the thoughtful design, and the breakfast. They truly mean a lot to our team.We look forward to welcoming you all back soon!Best regards,Hyatt Regency Jinan
Guest（Family） 2025-11-01
酒店位置很好，樓層很高，看風景特別棒，騎車到大明湖15分鐘，騎車到趵突泉也就十多分鐘，離大觀園也就騎車三分鐘。房間很大，洗澡很舒服，床也很舒適，打掃衞生的阿姨也很好，前臺還給升了級，我們住的很開心。早飯特別棒，很多好吃的，價格也不貴，太贊了
酒店回復：
尊敬的客人，感謝您的滿意點評。酒店處于城市核心位置，去城市景點大明湖、趵突泉、千佛山很近，東臨即是萬達廣場；繼續向東就到達泉城路商圈，恒隆廣場、銀座商城、貴和購物中心聚集地。西側是濟南老商埠，古建筑處處可見，文化底藴濃厚。您在閑暇之余，可以靜享老城的悠然時光，也可沉浸新城的時尚與潮流之中。期待您的再次光臨！
Guest（Solo traveler） 2025-11-01
前臺熱情友好，房間設施不錯，乾凈舒適。酒店位置也很好，方便停車和打車，離市內的景區不算遠。早餐豐富，很不錯。
酒店回復：
尊敬的客人，非常感謝您對前臺員工的肯定和鼓勵,我們致力于用充滿熱情的專業服務為客人創造與眾不同的入住體驗,歡迎您再次入住凱悅酒店，定會為您奉上我們滿意加驚喜的服務！
Guest（商務旅客） 2025-11-01
酒店位于濟南老城區離火車站挺近交通比較方便旁邊走不遠就是萬達廣場吃飯購物也比較方便門口的噴泉很有意思像是一個風水布陣酒店雖説開了十多年了當年酒店設計審美還是在線的公共區域簡潔大氣電梯多而且速度也很快公共區域和房間衞生都打掃的挺好服務人員大都不錯房間設施不算新了維護的還可以淋浴設備真不太行了應該更新一下牙膏牙刷比較好用房間面積還可以窗框有浮土也可能是濟南乾燥土多吧送餐的機器人打扮得很是可愛床是硬床睡起來比較舒服左邊床頭插座充手機不好用右邊的不錯還有typeC和usb直沖瑕不掩瑜入住體驗比較滿意
酒店回復：
尊敬的客人，感謝您選擇了濟南富力凱悅酒店入住，并與我們分享了您的入住體驗，我們始終堅持儒家的款客之道，以客人為中心，滿足客人的需求，為您提供滿意舒適的入住體驗，歡迎您的再次光臨。
Guest（Couple） 2025-09-01
We had an excellent stay! We booked a suite (Room 1119) through Trip.com and got a fantastic deal. It turns out the suite booking comes with great benefits that weren't listed on Trip.com, including breakfast, afternoon tea, and evening drinks. The food was delicious and better than at many other hotels. While the hotel building is a bit older, everything else was perfect. The gym is well-equipped, and the pool is great (just remember to bring your swim cap!). The suite booking also included a complimentary clothing cleaning service (one piece per person), which was a great perk. A special thank you to reception desk李影, 26 floor 小常小魏and莎莎for their outstanding service—they were all incredibly kind, attentive, and helpful, making our stay even more enjoyable. 這次入住體驗非常棒！我們通過 Trip.com 預訂了一間套房（1119 房），價格非常劃算。我們后來了解到，套房本身包含一些超值福利（只是未在 Trip.com 上顯示），例如早餐、下午茶和晚間飲品。酒店的餐飲相當不錯，比其他許多酒店都要好。酒店建筑稍有些年代感，但其他一切都很完美。健身房設施齊全，游泳池也很棒（請注意需要佩戴泳帽！）。套房預訂還包含了免費的衣物清潔服務（每人一件），這非常貼心。特別要感謝前臺的李影、26樓的小常小魏和莎莎，她們的服務非常出色，每個人都特別友善、細心且樂于助人，讓我們的入住體驗更加美好
酒店回復：
尊敬的客人，非常高興收到了您對濟南富力凱悅酒店的滿意點評，酒店秉承殷勤款客的傳統，為客人提供賓至如歸的服務，每天為賓客增添一份超越平凡的生活姿態。希望您能一如既往的支持我們，歡迎您的再次光臨,我們會繼續努力，給您帶來更優質的體驗。
Guest（Business traveler） 2025-08-01
The worse hotel i ever had. First, the hotel is 15 years old which do not give a good feeling of goodlooking and cleanliness. Room is dark and found the bed **** broken. The leaving day, i fall down between the entrance and the bathroom access. There was a water leakage from the ceiling and i was wearing sleeper. Luckily only my glasses got broken. Management did not take it very seriously, just handle the fix my glasses to nearest shop. I will not recommand to any people I want claim for compensation/reimbursement
酒店回復：
Dear Guest, Thank you for sharing your valuable feedback. We sincerely apologize for the issues you encountered during your stay—including the aged room condition, damaged bed, water leakage that caused your fall, and inadequate service response. This falls far below our service standards. We have immediately arranged inspections and comprehensive safety checks of the relevant facilities, and will enhance staff service training. We highly value your experience and wish to offer further assistance. Kindly contact our Guest Relations Manager by [Email/Phone] ,allowing us to thoroughly understand the situation and address it appropriately. Once again, we deeply regret the inconvenience caused. Your feedback is invaluable to us. Wish you all the best!
會員3598（情侶） 2022-05-05
酒店非常高端大氣五星好評
酒店回復：
尊敬的客人，非常高興收到了您對濟南富力凱悅酒店的滿意點評，酒店秉承殷勤款客的傳統，為客人提供賓至如歸的服務，每天為賓客增添一份超越平凡的生活姿態。希望您能一如既往的支持我們，歡迎您的再次光臨,我們會繼續努力，給您帶來更優質的體驗。
會員4797（商務出差） 2022-04-30
疫情期間入住，防疫做的很好
酒店回復：
尊敬的客人，感謝您選擇了濟南富力凱悅酒店入住，并與我們分享了您的入住體驗，酒店在防疫工作方面一直嚴格按照防疫部門的部署執行，只為給您提供安全的入住環境，讓您放心的享受您的凱悅之旅，期待您的再次光臨，為您奉上滿意的服務。
會員2109（商務出差） 2022-04-29
酒店整體不錯，就是年頭多了，電視啥的都是老電視，畫面也很模糊。
酒店回復：
尊敬的客人，感謝您選擇了濟南富力凱悅酒店入住，并與我們分享了您的入住體驗，每一位客人的精心點評都是對我們最好的禮物，根據客人的點評，我們會不斷的改進以提升硬件品質和軟件服務，讓您能體驗到我們正宗的款客之道，期待您的再次光臨。
會員7772（商務出差） 2022-04-29
入住環境好
酒店回復：
尊敬的客人，感謝您選擇了濟南富力凱悅酒店入住，酒店位于萬達商圈內，臨近城市的主要景點，從酒店出發10分鐘便可到達趵突泉、大明湖及千佛山等地，讓您在繁忙的工作之后漫步于泉水之邊，享受美好景色帶來的愉悅，期待您的再次光臨，為您奉上滿意的服務。

濟南富力凱悅酒店

客戶評價 由實住客人提供的真實點評

Guest（Family） 2025-11-01

Guest（Family） 2025-11-01

Guest（Solo traveler） 2025-11-01

Guest（商務旅客） 2025-11-01

Guest（Couple） 2025-09-01

Guest（Business traveler） 2025-08-01

會員3598（情侶） 2022-05-05

會員4797（商務出差） 2022-04-30

會員2109（商務出差） 2022-04-29

會員7772（商務出差） 2022-04-29

客戶評價由實住客人提供的真實點評